In the user settings, each user can define whether they are an active user or an inactive user.
In the backend under Settings -> Users you can select a corresponding user. The following window then opens:
An active user conducts live sessions and is in contact with viewers.
- An inactivated user does not conduct live sessions and does not receive system messages. This could be a system administrator, for example.
A user should be selected as a live consultant if he is to conduct live sessions with viewers. He can accept appointment requests for a live session.