Immediate appointment/waiting queue

  • Updated

Immediate appointments are appointments where the customer is directly connected to you without having to select an appointment. If the smartphone is in standby mode (screen switched off), the phone rings, similar to a phone call. The call is accepted by pulling it to the right.


If the smartphone is not in standby mode (screen switched on or in the app), a notification appears at the top right in which you can accept or reject.


After acceptance, the appointment is displayed in the app as the current appointment. Selecting the appointment takes you to the appointment overview, where you can start the appointment or inform the viewer of a delay.




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